Our team is dedicated to installing and fine-tuning new installations, while providing expert advice and training to your operators. Microtec demands the best from our team and offers on-going and in the in-field training. We are committed to continuously improving and enhancing our customer service around the globe.
Microtec Customer Support Hotline
T +39 0472 273 610
support@microtec.eu
Do not hesitate to contact us, we are always available.
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Microtec uses only high-quality components that are generally available. Microtec holds a large stock of the most central spare parts and can be delivered immediately.
T +39 0472 273 710
With 2021, Microtec will renew and extend the existing maintenance and service contract with new services such as grading support and software updates.
Microtec Remote Eye offers remote issue solving through a live video interaction with your operator, directly on the problem spot. Using a tablet device, a Microtec specialist remotely shows your operator exactly what to do and how to do it, improving autonomous problem solving and production efficiency.
The first step to great service is understanding our customer's needs and their production line. We stand behind our excellent quality products and strive to provide the finest customer service on the market.
By phone, through remote assistance or directly on-site, we offer fast, effective problem solving. In fact, more than 98% of customer issues are solved within 48 hours.
Microtec is renowned for timely and accurate project installations. Our strong customer relationship are built on genuine partnership based on mutual respect, trust and long term cooperation.